How do I apply a Discount Code to my order?
We regularly offer promotional discounts. Please be aware you can only apply one discount/promotion per order.
To use a discount on your order first add the product(s) you would like to purchase to your bag and in the checkout view please enter your discount code in the "Discounts" text field provided and then click "apply".
To confirm your discount was applied please double check your order confirmation and make sure that your offer is displayed next to "discounts". If you apply a discount code the amount will automatically be deducted from your order total.
Where can I get spare parts?
If you require any spare parts you can contact our customer service team on firstname.lastname@example.org who will be happy to assist you.
What are your delivery costs?
Delivery to the UK Mainland starts at £0.99. For Europe and the rest of the World, delivery will start from £7.99, however please note we are unable to send the Doona products, including the Doona Car Seat and Liki Trike, outside of the UK. For the most accurate shipping estimate, please contact email@example.com.
For More information see ‘delivery and returns’
What if my items are damaged or incorrect?
If you receive a product which is damaged or incorrect, please contact our customer service team on firstname.lastname@example.org who will be happy to assist.
For more information see ‘Delivery and Returns’
I have not received the product which I bought?
All products are sent by the suppliers we work with. Please contact our customer services and we will contact the supplier on your behalf to find out its estimated delivery time.
Can I order over the phone?
Yes, please call us on 0161 702 5062 and ask to speak to a member of the customer service team who will be happy to assist.
How long will my order take to arrive?
Standard delivery on orders to the UK mainland will be delivered within 2-5 working days. Orders to the Scottish Islands, Isle of Man, Isle of Scilly, Jersey, and Guernsey may take longer.
How can I contact customer services?
Our customer service team are happy to help with any enquiries. Do not hesitate to email them on email@example.com. Our office is open from Monday-Thursday 9 am to 5.00 pm and Friday 9am to 4:30pm.
I am missing a part from my product, what do I do?
If you have received a product with a missing part or in error, please contact our customer services team using firstname.lastname@example.org.
How can I cancel my order?
If you need to cancel your order for whatever reason, simply contact the team on email@example.com and they will be happy to assist.