Repair Request

Important Information Regarding Returns During COVID-19

Please note, as per government guidelines, we must leave your return in quarantine for 48hrs before we are allowed to interact and process your item(s). We appreciate your patience in this matter and will resolve to have your return processed as quickly as we can to provide the appropriate resolution.


In the unlikely event that you may need to replace or repair any part of your Doona™, please contact our customer services where we have a full range of replacements available.

Please note that all repairs must be carried out by our trained engineers at our head office and repair centre in Manchester.

To discuss repair options, please fill in the below Contact Us Form and our customer service team will respond to you within 24 hours:

For general or order enquiries, please contact customer services on 0161 702 5057 or