Delivery Information

Please note: Over the next few weeks, starting 10th Sept 2026, we’ll be moving to a new warehouse. We’re working hard to make the transition as seamless as possible and while we don’t expect the move to have a significant impact on orders, there may be some delays in the short term. If we expect your order to be affected, we’ll make sure to keep you fully informed.

Our delivery options vary depending on the size and type of your order, for our furniture items we offer Premium 2 person delivery service. Please see the relevant section below for information about delivery charges, timescales and what to expect.

Which delivery applies to me?

What's on your order?	Delivery Options
Small items (including mattresses)	Standard Delivery free on orders over £50 Next Day Delivery available before 2pm (Mon-Thurs)
Large Furniture items	Room of choice delivery, £20 charge and takes up to 14 working days
Mixed orders	Will be delivered together so will use the Room of Choice delivery option and take up to 14 working days

Delivery Charges

For the most accurate delivery cost, add your items to your basket and proceed to checkout. Delivery charges will be calculated based on your postcode and the items in your order, but please see below for an indicative cost:

Standard Orders £49.99 or less: £3.99 standard delivery
Standard Orders £50 or more: Free standard delivery
Next Day Order: £6.99 (not available for furniture items)
Furniture Orders: £20.00 rooms of choice delivery (surcharges may apply)

Additional charges may apply to addresses outside mainland UK, including the Highlands, Scottish Islands, Isle of Man, Isles of Scilly, Jersey, Guernsey and BFPO addresses.

Delivery Options

Large Furniture Delivery

£20 flat fee (additional charges may apply in some areas)

If your order contains large nursery furniture, such as a cot bed, dresser or wardrobe, it will be delivered using our Premium Room of Choice Delivery service.

Room of Choice Furniture Delivery (2 person room of choice service)

Choose a delivery day that suits you within 14 days of placing your order.
Your furniture will be delivered by a specialist 2-person team.
Delivery is to the room of your choice, including multi-floor properties.
Our delivery team can deliver up to 3 flights of stairs.
Your delivery date will be arranged with you after purchase.
We currently deliver to approximately 95% of the UK.

Our Room of Choice furniture service is currently unavailable to:

Ireland
Northern Ireland
Isle of Man
Isle of Wight
Isles of Scilly
Channel Islands
Scottish Islands

Important: Furniture Deliveries

Someone must be available at the delivery address on the agreed date to receive and sign for your furniture. A mobile phone number must be provided when placing your order.

Be prepared for your delivery

For our two-person delivery service we ask that you provide enough floor space to allow our team to deliver to your room of choice comfortably. If possible, please clear the route to your preferred room and ideally measure prior to delivery, to ensure the furniture will fit. Alternatively the courier may leave your delivery in an alternative accessible place if appropriate.

Please Note: We will only make one delivery attempt. If nobody is available, the order will be returned to sender and cannot be re-booked until the applicable re-delivery charge has been paid. Re-delivery can take 7–14 days.

Re-delivery charges:

All products other than those listed below: £5.99
Cot bed/Dresser and Mattress: £45.00
Cot bed/Dresser/Wardrobe and Mattress: £75.00

Standard & Free Delivery

£3.99 or free on orders over £50

For UK mainland addresses, orders sent using Standard Delivery are normally dispatched the next working day and delivered within 1–4 working days.

For the following areas, please allow up to 10 working days:

Highlands
Scottish Islands
Isle of Man
Isles of Scilly
Jersey
Guernsey
BFPO addresses

For deliveries to Northern Ireland, please allow up to 20 working days. Our couriers generally deliver between 8am and 10pm. Depending on the service, a signature may be required.

If no signature is required and you're not available, the courier may leave your parcel with a neighbour or in a safe, dry place. Alternatively, they may leave a calling card with instructions for arranging delivery. Some couriers may make another delivery attempt without contacting you.

UK Next Day Delivery

£6.99

Orders placed before 2pm Monday–Friday are dispatched the same day for next working day delivery. Please see below weekend delivery timeframes:

Friday before 2pm: Delivered Monday
Friday after 2pm: Delivered Tuesday
Saturday & Sunday: Delivered Tuesday

Please Note: All Next Day Delivery parcels require a signature. Next Day Delivery is available to UK mainland addresses only it's not available to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands or BFPO addresses. Due to the short dispatch timescale, Next Day Delivery orders cannot be amended or cancelled once placed.

Weekend Delivery

Our couriers do not currently operate over weekends.

Damaged or Missing Items

Please check your delivery as soon as possible, including the contents of the packaging, even if the packaging itself appears un-damaged.

If your item has been damaged in transit:

Where possible, note the damage when signing for the delivery.
Contact us at customerservice@cuddleco.co.uk within 24 hours of receipt.
Please provide photographs of both the item and its packaging.

We ask that all deliveries are checked promptly as this allows us to raise a claim with the courier's insurance. Where appropriate, we will arrange a like-for-like replacement. For some products, we may replace only the damaged parts rather than the complete item. Please note that external packaging may arrive marked or damaged due to the weight of some parcels and the handling involved during transit. The packaging is designed to protect the product inside. Re-delivery charges may apply if a delivery is refused for reasons other than the goods being faulty, damaged or not as described.

Couriers

We use a number of different courier services depending on the size, weight and dimensions of your order.

Your assigned courier will be confirmed in your dispatch email.

Delivery Terms

Delivery times and dates are estimates and are subject to stock availability and delivery location.
For pre-order items the date given is our best guestimate and we will endeavour to fulfill your items to the given date but there may occasionally be circumstances outside of our control that impact this, but we will endeavour to keep you informed if there are any delays.
We do not process orders or make deliveries on UK Bank Holidays, Saturdays or Sundays, except where a specific service states otherwise.
All deliveries must be received and signed for by someone aged 18 or over where a signature is required.
We reserve the right to restrict or amend delivery services and timescales in exceptional circumstances.
If an item is out of stock and we cannot deliver within 30 days of receiving payment, we will contact you and offer the option to wait or cancel for a full refund.
We cannot accept responsibility for third-party costs or charges incurred as a result of non-delivery or failure to check goods on delivery.
Delivery personnel may be unable to enter private residences where required by insurance or courier guidelines. Any additional lifting or movement of goods after delivery is the recipient's responsibility.
Risk of loss or damage passes to you when the products are delivered, or when the first delivery attempt is made.
We reserve the right to charge an additional handling or re-delivery fee where applicable. If a re-delivery is unsuccessful, we may cancel the order and refund the purchase price excluding delivery charges.