This policy specifies what personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information.
Who we are:
CuddleCo Ltd is a company registered in England and Wales (Company registration number: 07768026)
Information we collect:
We collect personal information about you when you visit our website, or if you communicate with us by phone, e-mail or via social media.
We collect personal details such as your name, address, date of birth, email address, phone number and contact information along with transaction information, such as the product you purchased, its price, your method of payment and your payment details.
How we use your personal information
When we're required to enter into a contract with you:
We use your personal information to process your orders and payments or to give you a refund.
Where you have provided consent:
We use email to communicate with you about our products, promotions, competitions or events, where you tick a box.
Where there is a Legitimate Interest:
As a Company, we are required to process your personal data in order to carry out certain tasks in our business. In such cases, processing of personal data can be justified on grounds of legitimate interest.
When we're required to comply with our Legal Obligation:
We'll use your personal information to comply with our legal obligations including:
• To identify you when you contact us
• To verify the accuracy of data that we hold about you
• To assist HMRC and/or the Police and/or other regulatory bodies in relation to an investigation by a public authority.
Where it is in your Vital Interest:
In certain circumstances, it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you.
Who we share information with
Within our business:
We share personal information within the company and will not disclose the information except as provided in this privacy policy.
Our service providers:
We work with partners so they can process your personal information on our behalf and only where they meet our standards on the processing of data and security. We only share information that helps them provide their services to us or to help them provide their services to you.
Other organisations and individuals:
We may transfer your personal information to other organisations in certain scenarios. For example:
• If required to by law, under any code of practice by which we are bound or we're asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions
• Information may also be shared with fraud prevention agencies to prevent fraudulent claims
• If we need to do so in order to exercise or protect our legal rights, users, systems and services
• In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
• With emergency services (if you make an emergency call), including your approximate location
How long we keep your personal information
We can only keep your personal data for as long as necessary for the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The precise length of time we hold your personal data for varies depending on the individual circumstances, but in determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We regularly review our retention periods to ensure that we are not keeping your data for longer than necessary. Details of retention periods for different aspects of your personal data are available by contacting us.
We do not retain personal information in an identifiable format for longer than is necessary.
Your rights
Access to Information held about you
You have the right to request what personal information we hold about you. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we’re not entitled to use it anymore, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
Where we rely on our legitimate interests, as set out under 'How we use your personal information', you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we’ll permanently stop using your data for those purposes. Otherwise, we’ll provide you with our justification as to why we need to continue using your data.
You can ask us to restrict the use of your personal information if:
• It isn't accurate.
• It has been used unlawfully but you don't want us to delete it.
• It's not relevant anymore, but you want us to keep it for use in legal claims.
• You’ve already asked us to stop using your data but you’re waiting for us to tell you if we’re allowed to keep on using it.
Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you to provide other details and proof of identity and/or address to help us respond to your request.
Opting out of Direct marketing
If you have previously opted in, we won't send you further marketing messages if you tell us not to. You can click onto the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. You can also contact us directly.
Please note that it may take up to 30 days to process your request.
Third party websites
Our website contains links to other websites run by other organisations which we do not control. This policy does not apply to those other websites so we encourage you to read their privacy statements.
Klarna
In order to be able to offer you Klarna's payment option, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
Cookie Policy
This Cookie policy explains what cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used.
What are Cookies
We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.
Cookies We Use
The main purposes for which cookies are used on our site are:
• Essential Cookies
Essential cookies are necessary for features that are essential to your use of our site or services, such as account login, authentication and site security.
• Marketing Cookies
Marketing cookies make it possible to show you more relevant social media content and advertisements on our website and other platforms.
• Analytics Cookies
Analytics cookies allow us to analyse your visits and actions so we can make our service better.
How Do I Manage My Cookies?
You can manage your cookies preferences at any time here:
For the analytics cookies and marketing cookies, when starting a new session on our website, you can choose to opt-out of these. It is possible that any advertising you receive will be less targeted as a result, but the site should function correctly.
If you wish to disable the strictly necessary cookies (as described as Essential Cookies), then within your browser you can choose whether you want to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete all cookies, third-party cookies or specific website cookies. Each browser’s website should contain instructions on how you can do this.
For further information please refer to: https://www.aboutcookies.org/how-to-delete-cookies/
If you block these cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.
Contact Us
If you have a question or a complaint about this policy, the way your personal information is handled, please contact us by one of the following means:
By email: customerservice@cuddleco.co.uk
By post: CuddleCo Limited, Cornbrook, 2 Brindley Road, Manchester M16 9HQ
Complaining to the Data Protection Regulator
You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO's website for further details at https://ico.org.uk
Changes to this Policy
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email.
