Warranty Information

We design our products to be loved for years to come. Every CuddleCo product is carefully made and thoroughly tested, but if something isn't quite right, we're here to help.

Warranty at a glance

Your warranty starts from the date of purchase and is valid for the original purchaser only.

What's covered?

Our manufacturer's warranty covers manufacturing faults and material defects that occur during normal use, provided the product has been assembled, used and cared for according to the product instructions.

If we confirm that your product has a manufacturing defect, we'll provide one of the following free of charge:

• A replacement part that you can fit yourself (with instructions where needed).
• A repair carried out by our experienced service technicians.
• If a repair isn't possible or isn't economically viable, a replacement product or refurbished replacement (at our discretion).

Where possible, we also aim to keep replacement parts, fabrics and coordinating components available throughout the warranty period. If an exact match is no longer available, we'll offer a suitable alternative.

What's not covered?

Our warranty doesn't cover damage caused by anything other than a manufacturing fault.

This includes (but isn't limited to):

• Normal wear and tear.
• Fading or discolouration over time.
• Damage caused by incorrect assembly or incorrect product conversion (for example, converting a cot into a cot bed incorrectly).
• Misuse, neglect or accidental damage.
• Damage caused by using the product outside of its intended purpose or in a commercial environment.

Important warranty conditions

Please note:

• The warranty is non-transferable and applies only to the original purchaser.
• A valid proof of purchase is required for all warranty claims.
• The warranty length reflects the period of cover and does not guarantee a new replacement product in every case.
• Depending on the issue, we may repair the product, replace a component, provide a refurbished product, or offer a replacement.

Product manuals

Instruction manuals for current products are available here: 

If you're looking for a manual for a product that's no longer listed, please email customerservice@cuddleco.co.uk and our team will be happy to help.

Doona Warranty

Doona products are covered by their own manufacturer warranty.

Doona Car Seats

• Warranty: 2 years from the date of purchase.
• Covers manufacturing and material defects during normal, intended use.
• The product must have been used correctly, maintained according to the instructions, and returned in a clean condition if requested for inspection.

If a manufacturing defect is confirmed, Doona may provide:

• A replacement self-fit part.
• A repair by an authorised technician.
• A replacement product if the item cannot be repaired.

Exclusions

The Doona warranty does not cover:

• Normal wear and tear.
• Colour fading.
• Incorrect assembly or incorrect harness adjustment.
• Misuse, negligence, accidental damage, or commercial use.

The warranty is valid only for the original purchaser and requires proof of purchase.

Doona Liki Trikes

• Warranty: 1 year from the date of purchase.
• Covers manufacturing and material defects during normal use.
• Products must have been used correctly and returned in a clean condition if requested for inspection.

If a manufacturing defect is confirmed, Doona may provide:

• A replacement self-fit part.
• A repair by an authorised technician.
• A replacement product where a repair is not possible.

Exclusions

The warranty does not cover:

• Normal wear and tear.
• Colour fading.
• Incorrect assembly.
• Misuse, negligence, accidental damage, or commercial use.

The warranty applies only to the original purchaser and proof of purchase is required.

Need to make a warranty claim?

Our team are here to help but first of all we need some information from you which we'd ask you to complete the below warranty claim form:

Submit your Warranty Claim here

To help us process your claim as quickly as possible you will need to include the below so please have this available before starting your claim.

• Your proof of purchase.
• The product name.
• A description of the fault.
• Photos of the issue, where possible.

If you need any other assistance then please get in touch either via email or use our chat function on site and we'll be more than happy to help.